SAFETY This activity is modified slightly for people with a serious injury, epilepsy, heart condition or who are pregnant. ALLERGY INFO Of note: This activity contains everyday items such as citric juice, food dyes, starch and tonic water.
Is there an Age Limit? Yes - ages 18 or older and there are no exceptions. Groups have lost their money by turning up with persons under 18 (no entry and no refund).
Will we need ID? For proof of age (those who appear under 25 years old) Staff will refuse entry if you do not have photo ID which shows your age (eg Drivers Licence).
Do you cater to NDIS Providers & Clients? Yes - visit our page.
Can we buy tickets via other sites (eg Eventbrite / TryBooking)? No. We only sell bookings via our own site. We welcome reports of unauthorized ticket sales via our contact us page.
Do we sell Vouchers? No.
Are there Toilets? No. Nearest available restroom is one minute away (open in Maps)
Do we or the staff have to role play? No.
Is there any blood and gore? No. We aim to provide clever, clean fun and tasteful design. You won't find anything grotesque or unsettling.
Are we really locked inside? You are never truly locked inside and you can walk out at any time.
Adding extra people before you arrive You can upgrade your booking anytime using the link in your booking confirmation email. The rate will be the difference in price. You can forward the booking confirmation email to the person wanting to join if you want them to pay for themselves.
Adding extra people at-the-door on the day Please note: We do not accept cash on the day & we do not have EFT payment facilities. You can either use the link in your email for the cheaper rate; or your host will have a QR code to scan and pay - charged at $49.00 per extra person (note: adding extra persons via the email link is normally around $33-37 per extra person). Please anticipate a short delay if you wish to add extra persons on the day at the door.
Do you take cash? No, all our reservations and payments are online by PayPal or Stripe(Credit or Debit Card).
Do you do special requests? Yes, just contact us in advance to arrange (eg hidden present / birthday message).
Is it hot and stuffy? No. The rooms are air conditioned/heated to maintain a comfortable temperature.
How clean are the rooms? Staff use alcohol wipes to wipe down when resetting between bookings and open air windows ventilate the rooms when not in use.
I'm Claustrophobic: Is it okay? Sure. There are no tunnels, booths or tight corridors. This escape room is one of the largest in Victoria. Attending as just a pair will also help.
Are we in the dark a lot? No, there are no torches and all the stages are well lit. You also have control of the light switches.
Will it be safe? Yes - we take safety seriously.
Will we be grouped with others? No. Your booking reserves the whole room for you and your team.
Can I transfer my booking to others? No, bookings are non-transferable. You may change the people attending as long as the original person who booked remains.
Can I Cancel or Reschedule? Yes but only with at least seven days notice in writing. Bookings cancelled or wanting to be rescheduled with less than seven days notice will receive no refund and will not be rescheduled unless at the discretion of management.
Parking There are three off-street car parks and one on-street car park.
How long does the Experience take? Each experience usually takes around one hour.
Arrival You should arrive 5-10 minutes early but no earlier than 15 minutes prior to your scheduled start time.
Loss of Booking (Late Arrival) If no one from the group is present 15 minutes after start time staff will lock the door and the booking is forfeit with no refunds given.
Loss of Booking (Persons under 18 years of age) If a group contains persons under 18 the entire booking is forfeit with no refund. We do not permit persons under 18 to wait locked outside alone.
Loss of Booking (0.00 Alcohol) Members of your group who have consumed alcohol will be excluded. If all members have consumed alcohol the booking will be forfeit with no refund. The alcohol limit is 0.00 (nothing to drink).
What if we get stuck on a puzzle? If you get stuck you may ask for a clue via a radio (we don't assist unless asked).
How will you know where we are? CCTV surveillance is used to monitor your safety and progress.
Can we take photos? No. Pictures and recordings are not permitted.
Does the experience require any skill or general knowledge? The puzzles are intuitive and do not require any technological, academic or physical expertise. We do recommend bringing reading glasses if you have them.
What do we wear? You won't be crawling, jumping or running but you will be active. We recommend wearing normal casual wear. Please avoid wearing high heels if possible.
Is there secure storage? Yes - your items can be stored securely inside the escape room with you at all times.
Can we bring food and drink? Food and drink is not permitted within the escape room. Bottled water is ok.
Medical information Anyone who has an injury, heart condition or is pregnant must let the operator know prior to commencement.
Smoking not permitted The entire property is a smoke-free zone.
Alcohol We have a 0.00 BAC requirement. Anyone suspected of having consumed alcohol will be refused entry.
Will we receive a confirmation email? Yes. All the essential information will be sent to you upon confirmation of your booking. NOTE: Don't forget to check your junk mail if the email does not appear in your inbox.
I didn't receive a confirmation email Sometimes an auto correct or typo error will mean we receive an email address that does not work. If you have not received a confirmation email please contact us.
Problems? Questions? You can contact us at email@example.com.
Do we hand out Donations to Clubs or Charities? In place of donations we offer the opportunity for you to host a fundraiser event with us, for which we donate a portion of the proceeds back to you. To find out more click here.
Do you allow on-selling? No. On-selling is where another service provider uses our service as part of their own service. Examples: A Mystery Picnic Adventure that offers a food hamper + our experience + movie tickets all sold as one package;
I run an event business. Can I bundle your escape room experience into a package deal? No. As above. Unauthorized sales of our service as part of a package deal will result in refusal of entry without refund.
Our location Escape Room Geelong - The Mad Scientist® is located at 9 Queen Street Belmont Victoria. Walk-ins are not permitted and won't be received at the door (booking required). No Toilets There are no restroom facilities available on site.
By Appointment Only We are unable to receive people at our doors - even those with enquiries or wanting to book. Our service is strictly by online booking only.
Pets / Smoking The entire property is a no-pets and smoke-free zone.
Is the escape room within a residence? Many businesses such as medical clinics, hair dresser and accountants operate with a residence attached at the rear of the venue and Escape Room Geelong - The Mad Scientist® is the same. The entrance to the Escape Room is at the front of the venue so you will not pass through, hear or see the residence at any stage.
Is it legitimate? Yes. Much time and care has been taken to ensure the Escape Room is professional, safe and compliant.
We are: Registered and insured Council approved via planning information request. The product of a three month construction process. Opened 3 Dec 2015.
Can we get in touch? You can contact us via this website.
Acknowledgement of Country
We wish to acknowledge the Wadawurrung people of the Kulin nations, the Traditional Owners of the land on which we are gathered today. We pay our respects to the local people for allowing us to have our gathering on their land and to their Elders: past, present and future.