If someone cannot attend... (partial refund) Subject to a minimum of two attendees we can refund you for absentees. The refund will be the difference between what you paid and what you would have paid at the rate of the lower attendance.
Full Cancellation or Rescheduling A full cancellation or rescheduled booking requires at least seven days notice in writing for a full refund. Cancelling or rescheduling with less than seven days notice will not be permitted unless done so at management discretion.
Adding extra people online Your confirmation email will contain a link to add more people (subject to a maximum of four persons).
Adding extra people at-the-door on the day Your booking will be delayed by 5-15 minutes to arrange payment. The price at-the-door on-the-day is higher than the online rate. We do not accept cash on the day & we do not have payment facilities (a QR code & payment page is used).
Criminal Prosecution of YouTube Channel Hosts, Bloggers, Editors, Radio, Newspaper or Online Publishers We recognize online content that publishes reactions to an experience can be used to make a living / seek to profit from views and subscriptions to their channels (eg Instagram, Youtube, TV, Radio). However, for the benefit of all persons, we keep our experience confidential so as not to spoil the experience for others and to ensure the longevity of the experience. To do this we explicitly prohibit (in our booking terms) any Audio, Photographic or Video recordings. Any attempt to record the experience won't just be liable for damages but will also be referred for criminal prosecution for conducting unlicenced undercover surveillance. If convicted a sentence of up to two years in prison may apply under the Surveillance Devices Act. The experience is provided for the purposes of personal use and enjoyment only.
Transfer of booking At least one original person must remain on the booking.
Exclusive Booking Your group will not have any other customers in with you.
Run Time 45-60 mins (10 min briefing and 45-60 min escape).
Arrival We recommend arriving 5-10 minutes early but no earlier than 15 minutes. Please be advised there are no restrooms on site (nearest restroom is two mins away - ask your host for directions if needed).
If early we recommend waiting away from the entrance to avoid any spoilers from another group exiting.
What should we bring? Reading glasses or contacts if needed.
Can we take photos? Pictures and recordings are not permitted however your staff member will offer to take a souvenir photo of your group at the end (optional).
Mobile phones Use of mobile phones whilst inside the escape room is not permitted but you may step out at anytime to use them.
What do we wear? High heels are not permitted. We recommend wearing normal casual wear.
Is there secure storage? Yes, storage is available for bags, valuables etc.
Can we bring food and drink? Food and drink is not permitted within the escape room. Bottled water is okay.
Smoking/Vaping not permitted The entire property is a vape and smoke-free zone.
Confirmation Email You will receive confirmation immediately. If you do not please contact us.
Questions Please feel free to contact us with any questions.
Your Experience Provider Your experience provider will be Escape Room Enterprises Pty Ltd (ABN 29 630 779 387).
Online Booking Calendar
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